Can I choose my own repairer for an insurance claim?
This depends on your insurance policy. Some policies include choice of repairer, allowing you to nominate Pro Line Collision as your preferred repairer. We recommend checking your policy or speaking with your insurer to confirm your options before proceeding.
Do you repair both insurance and privately funded vehicles?
Absolutely! Pro Line Collision specialises in both insurance and private smash repairs, from minor cosmetic damage to major collision repairs. Whether you're making an insurance claim or covering the cost yourself, our team can guide you through the repair process and provide a tailored quotation.
Can i get a replacement vehicle while mine is being repaired?
Yes! Through our partnership with Carbiz, eligible not-at-fault drivers may have access to like-for-like or prestige accident replacement vehicles while their car is being repaired. Our team can help coordinate the process, keeping your daily routine moving with minimal disruption. Eligibility and terms apply.
How long will my vehicle repairs take?
Repair timeframes vary depending on the extent of damage, parts availability and insurance approvals. At Pro Line Collision, we prioritise quality over shortcuts, ensuring every repair receives the time and attention it deserves. We'll provide an estimated completion timeframe and keep you informed throughout the process.
Do I need an appointment for a repair assessment?
We recommend contacting our team before visiting so we can arrange a suitable time to assess your vehicle. This allows us to give your enquiry the attention it deserves, discuss the damage and repair options, and guide you through the next steps with clear, personalised advice.