Privacy Policy

Pro Line Collision
Operated by Pro Line Customs Pty Ltd

Last updated: 27 October 2026

1. Introduction

At Pro Line Collision, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how Pro Line Customs Pty Ltd, trading as Pro Line Collision, collects, uses, stores and protects personal information obtained through our website and business interactions.

2. Information We Collect

When you contact us or enquire about our services, we may collect:

  • Your name, email address and telephone number.

  • Vehicle details, including make, model, registration and damage information.

  • Photographs and information submitted for repair assessments.

  • Insurance claim information where relevant.

  • Correspondence relating to enquiries, quotations and repairs.

  • Basic website usage information, including device information, browser type and IP address.

We only seek information reasonably necessary for our business operations.

3. How We Use Your Information

We may use your information to:

  • Respond to enquiries and provide customer support.

  • Prepare repair estimates and quotations.

  • Coordinate vehicle inspections and repairs.

  • Communicate with insurers and relevant service providers where appropriate.

  • Maintain business and service records.

  • Improve our website, services and customer experience.

  • Meet applicable legal and regulatory obligations.

We do not sell customer contact information to third-party marketing companies.

4. Sharing Your Information

Where reasonably necessary, we may share relevant information with insurance providers, parts suppliers, specialist repair providers, accident replacement vehicle providers and professional advisers.

We may also use trusted technology providers to support website hosting, customer communications and business administration.

We limit the information shared to what is appropriate for the relevant purpose and applicable legal requirements.

5. Website Cookies and Analytics

Our website is hosted by Shopify and may use cookies and similar technologies to support website functionality, understand visitor activity and improve the browsing experience.

Depending on the services enabled, website information may also be processed by analytics or advertising providers.

Visitors can manage certain cookie preferences through their browser settings and any privacy controls made available on our website.

6. Storage and Security

We take reasonable steps to protect personal information against misuse, loss, unauthorised access, modification and disclosure.

Information may be stored in secure business systems and by trusted service providers. Some technology providers may process or store information outside Australia.

We retain personal information for as long as reasonably required for business operations, legal obligations and recordkeeping purposes.

7. Accessing or Correcting Your Information

You may contact us to request access to, or correction of, personal information we hold about you.

We will consider requests in accordance with applicable privacy laws and our legal obligations.

8. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of external websites and encourage visitors to review their individual privacy policies.

9. Privacy Enquiries and Complaints

If you have concerns about how your personal information has been handled, please contact us using the details below.

We will review your enquiry and respond within a reasonable timeframe.

Where applicable, unresolved privacy complaints may be referred to the Office of the Australian Information Commissioner.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices or legal requirements.

The latest version will be available on our website.

11. Contact Information

Pro Line Collision
Pro Line Customs Pty Ltd

Unit 2/4 Jacque Court
Lawnton QLD 4501

Phone: (07) 3566 1402
Email: accounts@prolinecustoms.com.au

Website: www.prolinecollision.com.au